About the Company:
Our ERP Software Vendor Client is seeking a Cloud Support Analyst to be responsible for running the organisation’s IT infrastructure and supporting a dynamic team of international colleagues.
About the Role:
Working heavily with Microsoft cloud technologies, you will play a critical role in evolving and simplifying our systems, diagnosing and isolating issues, implementing solutions and driving efficiencies across the organisation.
Responsibilities:
* Collaborate across our business units to scope and deliver internal Cloud IT projects
* Manage and Support Cloud deployment for external customers as well as internal
* Support end-users and stakeholders
* Manage and support internal IT systems and infrastructure
* Maintain an accurate inventory of hardware and software assets
* Create and maintain documentation for cloud environments, support procedures, and troubleshooting guides
* Provide training to end-users on cloud applications and tools
* Assist with the integration of cloud-based applications with existing systems
* Ensure cloud services adhere to security policies and best practices
Qualifications:
A bachelor's degree in an IT related field, or similar IT industry experience
Required Skills:
* At least three years’ experience in Cloud IT operations / administration / support role
* A good understanding of Cloud technologies and concepts
* Business proficiency in English
* Excellent communication skills
* Ability to work with both technical and non-technical audiences
* Strong troubleshooting and problem-solving skills
* Ability to work independently and as part of a team
* Knowledge of IT service management frameworks and tools in an enterprise setting
* Certifications in Microsoft Azure, M365, Microsoft Teams are beneficial
* Experience with automation and scripting
* Passion for learning and innovation
Preferred Skills:
ERP, or other Business Management Software
Pay range and compensation package:
Negotiable + Bonus
Equal Opportunity Statement:
Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment.