Job Title: Senior Credit Control ManagerLocation: North London (No Onsite Parking)Working Hours: 9:30 AM - 6:00 PMSalary: £38,000 (DOE)
Overview:We are seeking a Senior Credit Control Manager with extensive B2C credit control experience in the retail sector. This standalone role requires someone who can manage consumer debt recovery independently, focusing on small, high-volume debts from individual customers.
The position offers the opportunity to take full ownership of the credit control function without direct management responsibilities or an in-person team.
Key Responsibilities:
* Independently manage the credit control process for consumer customers, ensuring timely collection of small debts within the retail sector.
* Develop and implement strategies for recovering overdue payments while maintaining excellent customer service.
* Handle escalated cases, negotiating payment plans with customers, and resolving disputes professionally.
* Monitor debtor balances and aged debt, regularly reporting on performance and key metrics to senior management.
* Collaborate remotely with the sales and customer service teams to ensure a unified approach to consumer credit management.
* Stay updated on consumer credit laws and ensure all practices are compliant with relevant regulations.
Requirements:<...