Adecco Warrington are on the lookout for an Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a fabulous modern office, based in Birchwood - Warrington, you will be part of a wonderful team supporting with Sales Administration and Mechanical Breakdown Claims.
Salary: £24,000 per annum (depending on previous experience)
Full-Time Permanent role with immediate start.
Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm Monday - Friday
Daily Duties Include:
* Manage Sales Administration
* Collect contracts and customer details
* Create customer accounts on IT system
* Follow payment and insure cash collection
* Manage day-to-day relationships
* Process new claims
* Check information is accurate and complete
* Follow up case until closed/complete
* Management of complaints
* Escalations where necessary
The ideal candidate will have:
1. 3 GCSE's - Grade C or above
2. Previous call-centre experience
3. Experience within Warranty Management
4. Experience within Motor Industry
5. Strong English communication - verbal and written
6. Customer Orientated
7. Team Player and ability to focus and work independently
8. Optimistic ...