Job Opportunity Alert: Customer Service Representative - Nights ?Location: TamworthContract Type: Temp To PermWorking Pattern: Full Time (Night Shift - 4 on 4 off)Annual Salary: £28,000 (Temp to Perm)Are you a star at providing exceptional customer service? Do you thrive in a fast-paced environment? Look no further! Join our client, a reputable logistics company, as a Customer Service Representative - Nights. You'll have the opportunity to make a difference and contribute to their ongoing success.Job Responsibilities:
* Provide superb customer service over the phone, resolving inquiries, complaints, and issues in a professional and timely manner.* Handle inbound and outbound calls to assist customers with order tracking, delivery updates, and general queries.* Answer customer emails and respond to inquiries through various communication channels.* Maintain accurate records of customer interactions, transactions, comments, and complaints.* Collaborate with your team to ensure consistent and efficient service delivery.* Identify process improvement opportunities and offer suggestions to enhance the customer experience.* Demonstrate product knowledge and provide accurate information to customers.* Stay calm and patient in challenging situations, effectively de-escalating customer concerns.* Follow company policies and procedures to ensure compliance with industry regu...