Key Responsibilities:
As a Reception Manager at Mercure Hull Grange Park, you will lead the Front Office operation, ensuring the delivery of an exceptional guest experience and handling customer enquiries and requests for bookings efficiently.
Team Management:
You will oversee the recruitment and development of the front office team, setting departmental objectives and providing regular feedback to ensure team members are motivated and performing at their best.
Guest Experience:
Your primary focus will be on delivering an exceptional guest experience, achieving the best revenue streams, and ensuring all customer interactions are handled with courtesy and efficiency.
Requirements:
To be successful in this role, you will need two years of experience as a manager or supervisor in hotel reception, with a proven track record of delivering excellent customer service and leading high-performing teams.