1. Long term temp role with the possibility of being made perm
2. Weekly pay & Immediate start
About Our Client
This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Job Description
As a Temporary Customer Carecall Officer you will be:
3. Manage incoming calls and customer service enquiries.
4. Identify and assess customer's needs to achieve satisfaction.
5. Provide accurate information using the right methods/tools.
6. Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
7. Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
The Successful Applicant
A successful Temporary Customer Carecall officer should have:
8. Proven customer support experience or experience as a client service representative.
9. Strong phone handling skills and active listening abilities.
10. Familiarity with CRM systems and practices.
11. Excellent communication and presentation skills.
12. The ability to multi-task, prioritise, and manage time effectively.
13. Will hold a full UK driving licence (essential) but don't need access to your own car
14. Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.45am-2.45pm), late (2.30pm-10.30pm) and nights (10pm-7am) on a rational basis
*Please note employment is subject to a satisfactory DBS check* *Please note this role is a full time, office based role*
What's on Offer
In return, our client can offer:
15. Competitive salary
16. Immediate start date
17. Temp to perm opportunity
18. Great career opportunities
19. Convenient location in Stockport.
20. Professional development opportunities.