Customer Service Advisor - Social Housing Repairs & Maintenance
Full-Time, Permanent position
Based in Billericay
Salary: £26k - £27k
Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you!
We are working with a leading UK contractor to find experienced and proactive Repairs Planners/Schedulers to join their team, working on repairs and maintenance within social housing. This is a full-time, permanent position based in Billericay.
Minimum Requirements:
For this role, you must have experience as a Planner/Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using repairs and maintenance software.
Planner/Scheduler Responsibilities:
1. Managing calls on the system
2. Managing operatives' diaries
3. General administration
4. Planning repairs and maintenance requests to the relevant operative
5. Ensure trade skill sets and location parameters are working effectively
6. Liaising with operatives, tenants, and the Client
7. Document Control - Ensure worksheets are received and checked
8. Work towards individual and client KPIs
9. Deal with council and private housing contracts, planning and scheduling routine, essential, and emergency property maintenance works
10. Tracking and monitoring to completion
11. Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials, and logistics and reorganising schedules
12. Organisation of external supply companies
13. Ensuring all trades are readied and present on-site and works completed in line with committed client completion dates
14. Be able to work in a fast-paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers, and trades
You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are the key to the group's success.
If you are interested, please apply online now.
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