Description
To support our Customers and Global Communities to mitigate supply-chain risk through the delivery of high quality, cost effective HSEQ audits. Working with the supply chain of our core sectors: Utilities, Construction, Oil and Gas, you will audit to industry-specific protocols covering a combination of Health, Safety, Environmental, Quality and CSR/Sustainability management systems.Key ResponsibilitiesAUDIT DELIVERY
• Pre audit preparation to community requirements including planning pre audit arrangements with Customers
• Be fully mobile, flexible with a willingness to travel
• Deliver scheduled on-site audits to meet chargeability targets in line with Community requirements
• Create detailed audit reports to the agreed quality requirements
• Submit completed audit reports to meet agreed community/scheme SLA’s
• Time Management to ensure all elements of the process is delivered within SLA timescales
• Manage costs associated with audit delivery, including travel and expenses
• Promoting audit products and being an ambassador for the company
• Attendance of team meetings where required.
QUALITY
• Ensure all audits are carried out in line with relevant industry and scheme standards
• Prepare detailed audit reports which are accurate, grammatically correct, and provide evidence and justification of findings
• Contribute to the ongoing development of the various schemes, while ensuring that they conform to the framework of corporate standards and procedures
• Undergo annual witnessed audits as part of the AAS quality management procedures.
• Provide constructive feedback to ensure the on-going development of the schemes
• Maintain and develop own technical competencies, skills, and knowledge of scheme rules for audit activities.
CUSTOMER EXPERIENCE
• Liaise with customers and/or other interested parties to provide guidance on the content of the scheme
• Ensure customers are contacted prior to the audit in line with company requirements, audit arrangements and preparedness
• Be an ambassador for Achilles and the Community while interacting with customers
• Provide added value to customers through insights
• Ensure verification of Supply Chain information on behalf of the buying communities to enable a risk based approach to procurement decisions
• Promote and deliver continual improvement throughout the supply chain by the identification of conformance, non-conformances and deviations from industry standards.Qualifications• Full driving licence
• A Health and Safety professional qualification such as a NEBOSH Certificate or equivalent
• Lead Auditor via examination (IRCA or equivalent).Person SpecificationCUSTOMER FOCUS
• Uses communication styles that are appropriate to the needs and interests of customers and stakeholders
• Proactively identifies repeated problems or barriers to customer service and takes steps to resolve these
• Asks questions to gain a clear understanding of customer’s problems or complaints
• Keeps customers informed of progress.
DRIVING QUALITY
• Takes personal pride in delivering work of the highest standards
• Sets targets for quality and completeness of work that go beyond the minimum required
• Develops robust processes by which work is checked, assessed and monitored for quality
• Compares the quality of work against that of others in similar roles or teams and strives to outperform others.
DECISION MAKING
• Identifies and evaluates the range of options open to them
• Articulates the assumptions made and the risks involved in decisions taken
• Analyses information carefully to identify facts, patterns, trends and missing data that may impact on a decision
• Communicates decisions clearly to those who are affected.
DRIVE & MOTIVATION
• Addresses multiple demands without losing focus or energy
• Has a can-do attitude and willingness to adapt during times of personal and business resilience
• Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks
• Remains calm and focused during stressful or challenging situations; concentrates only things they can control or influence.
SUPPORTING COLLEAGUES
• Treats others with respect, fairness, and consistency
• Makes time available to help others when asked
• Uses their skills and knowledge to make situations easier for others
• Thinks about the impact of their own work and performance on others in the team.
KNOWLEDGE
• Working knowledge of the relevant industry sectors, including an understanding of how contracts and projects are discharged
• A working knowledge of health and safety, environmental, quality and CSR management systems
• Customer focused and service oriented
• Able to communicate effectively with all levels of customer hierarchy from top Management through to frontline operatives
• A team player capable of meeting high customer expectations
• Working without supervision
• Good PC skills, including competence in using MS Office (Word, Excel, PowerPoint, Outlook).
EXPERIENCE
• Experience of auditing
• Exposure to the delivery of audit programmes
• A track record of liaising with clients or work experience of a customer service industry.