Associate IT Service Manager
DWP. Digital with Purpose.
DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society.
We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to achieve.
We're looking for a talented and ambitious junior IT Service Manager to help us implement and improvement service management across DWP's digital projects.
You'll take on range of standard service management activities with a supportive and expert team - including resolving incidents, problem management, and responding to queries addressing all aspects of the Products and Services. You'll help us deliver services that work better for the millions of people that interact with DWP every day.
As an Associate IT Service Manager, you will:
1. Manage incidents, problems, knowledge, and aspects of change management
2. Oversee tasks related to certificates, vulnerabilities, and security updates
3. Learn and become proficient in 14 small to medium-sized applications
4. Assist with service management for existing and new applications, including exciting projects moving from legacy systems to new applications
5. Use your analytical and problem-solving skills to ensure effective management of issues raised
6. ...