Role: L&D Trainer (IT/Systems focus)
Location: Bridgend (hybrid)
Salary: Up to £40k
Position Summary:
Currently working with one of Wales's most reputable housing association. We are now looking for a L&D Trainer to take responsibility for ensuring all users have a strong understanding of the organisation's systems. This role focuses on creating high-quality, engaging training, evaluating its effectiveness, and continuously improving the learning offering. Additionally, the advisor will support expert super users to ensure best practices across the organisation.
Key Responsibilities
1. Collaborate with project teams for new systems, ensuring end user needs are considered.
2. Plan, create, and deliver training programmes for all organisational systems.
3. Work with departments and subject matter experts to assess and define training needs.
4. Design and deliver practical, hands-on training through a mix of face-to-face and online formats.
5. Create and maintain detailed written instructions and e-learning content (e.g., videos, quizzes).
6. Oversee the development and support of a network of super users, ensuring consistency and quality.
7. Ensure training content is relevant and continuously improved based on feedback.
8. Coordinate both classroom and virtual training sessions.
9. Maintain training data integ...