Job Description
Deadline for applications: Friday 4th January 2025
Job Summary
Join our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication skills, and a positive attitude are essential for success in this role.
Benefits:
* Holiday buying scheme
* 24 days holiday + Public holidays
* Financial planning services
* Health & wellbeing programme
* Life insurance
* Profit sharing
* Performance bonus
* Sick pay
Responsibilities:
* Answer and route calls promptly using the system, ensuring calls reach the correct recipient.
* Take accurate messages and forward them to ensure timely callbacks.
* Greet visitors warmly, complete the visitor log, and notify the relevant internal contact.
* Manage incoming post (excluding private/confidential items), sort, and distribute; forward DW Windsor mail to accounts.
* Dispatch outbound post using the correct format and the most efficient method (e.g., Royal Mail or alternative).
* Maintain cleanliness and organization in reception, guest, and post areas, ensuring displays are current and relevant.
* Process emails sent to the info@ address, distributing them according to guidelines from the Customer Service Manager.
* Handle copy quotation requests and small amendments, sending them to customers and relevant salespeople quickly.
* Manage customer concerns and technical inquiries through Jira, ensuring all required fields are filled and customers are updated regularly.
* Coordinate site visits for customers and external visitors, including room bookings, lunch orders, and agenda management in collaboration with Sales and Senior Management.
* Perform additional tasks as required by the Customer Service Manager or senior management.
Qualifications/Skills Required:
* Administrative duties including e-mail and calendar management, managing helpdesks, scheduling appointments, answering phone calls and e-mails.
* Exceptional communication skills, and interpersonal skills (written, verbal and in person)
* Highly organised with ability to coordinate multiple priorities in a professional and timely manner.
* Nice to have experience working with Sales Force, Jira and Epicor.
Join us as we strive to deliver exceptional service while fostering a supportive team culture!