The Account Coordinator oversees global client relationships, ensuring efficient order processing and exceptional service. They manage order entry, tracking, and shipping, respond to customer inquiries and shipments, resolve issues to maintain high satisfaction. This role requires close collaboration with logistics and distribution teams, whilst maintaining accurate records of all interactions.
Client Details
The client we are currently partnering with is a multinational distributor that holds a portfolio of numerous national and international clients under bulk volume orders. The company is undergoing a strong growth period as of now to match its forecasted peak period and is, therefore, actively investing in its now strengthened customer hub.
Description
Key responsibilities consist of:
1. Process customer orders with accuracy, ensuring they are correctly entered into the system and shipped on time.
2. Respond promptly and professionally to customer inquiries, offering detailed information on products (such as availability, suitability for specific uses, etc.), order progress, and shipping details.
3. Work closely with production teams to ensure order accuracy
4. Maintain exceptional customer service throughout the order process
5. Handle customer inquiries and resolve any issues promptly
6. Monitor and update order status in the company's system
7. Coordinate closel...