A Senior Technical Lead is required to join an established and growing business based near Fulwood, in Lancashire.
Are you an enthusiastic, customer-focused IT professional? We're looking for a strong L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities:
* Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
* Experience and migration expertise
* Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
* Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
* Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
* Leadership: Strong leadership (line management) experience
What You'll Do:
1. On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
2. Remote Support: Provide remote support to customers across our group.
3. Microsoft Environment: Work with Windows Server 2012/16/...