Job Description
Job Title: German speaking Customer Service Administrator
Location: Exeter - Hybrid Working
Salary: £25,000 - £28,000 per annum
We are seeking a dedicated and detail-oriented German-speaking Customer Service Administrator to join our client’s team in Exeter on a permanent basis. This role offers a hybrid working arrangement, providing you the flexibility to balance office and remote work seamlessly.
Responsibilities:
* Accurate, Swift Customer Order, and Credit Processing: Process customer orders and credits efficiently, ensuring accuracy and timeliness.
* Manage Sales Orders and Customer Enquiries: Oversee the entire sales order process, addressing customer inquiries promptly and professionally.
* Communicate and Resolve Customer Complaints: Handle customer complaints with empathy and efficiency, ensuring swift resolution and customer satisfaction.
* Monitor and Manage Deliveries: Keep a close eye on deliveries, ensuring timely and accurate shipment to customers.
What We're Looking For:
* Native Level Fluency in German: Excellent verbal and written communication skills in German are essential for effective customer interaction.
* Proven Experience in B2B Customer Service: Demonstrated experience in a B2B customer service environment, showcasing your ability to navigate complex customer needs.
* Sales Administration/Logistics Experience Preferred: Prior experience in sales administration or logistics will be advantageous, demonstrating your familiarity with relevant processes.
* SAP/ERP Systems Experience Preferred: Knowledge or experience with SAP/ERP systems is desirable, enhancing your ability to efficiently manage customer orders and data.
If you are a proactive and customer-focused individual with the required skills and experience, we invite you to apply for this exciting opportunity. Please apply or send your CV direct to t.chau@eurolondon.com