Job Description
Service Care Solutions is currently recruiting for this exciting role! We are seeking a UX Lead / Head of IT on behalf of our notable client, a leading finance company within the healthcare sector. This is a permanent position with a hybrid working model (minimum one day per week in the office). The salary for this role ranges from £95,000 - £120,000 per annum, depending on experience.
About the Role:
Our client specialises in retail point-of-sale credit within the healthcare sector and is looking for a commercially-minded leader who excels in IT management and user experience. This role combines leadership with hands-on responsibilities, offering an opportunity to make a significant impact on a high-performing team.
The focus is on leadership-building, motivating, and managing a diverse team while ensuring the delivery of key projects and continuous improvement initiatives. Although a strong technical background is beneficial, the primary focus is on management, communication, and project delivery. The successful candidate will be a natural leader, capable of driving teams and initiatives forward, but also comfortable rolling up their sleeves when needed.
Key Responsibilities:
Leadership & Team Management:
1. Lead, mentor, and develop a diverse team of UX/UI designers, developers, and IT professionals (both internal and 3rd party), fostering a high-performance culture.
2. Provide clear goals, feedback, and support for team members' development.
3. Act as the liaison between IT/UX departments and business leaders, ensuring effective communication and alignment on priorities.
4. Manage resource planning, risk management, and stakeholder communication to ensure successful project delivery.
Hands-on Support & Technical Oversight:
5. Oversee the evolution and maintenance of the company's key systems, including MySQL, PHP, Yii2 MVC stack, and Bootstrap 5 front-end interfaces.
6. Guide the migration from legacy systems (Node.js, C#, Sage platform) while ensuring access to historical data.
7. Be willing to step in for technical problem-solving and system improvements when necessary.
Project Management & Delivery:
8. Lead the delivery of critical IT and UX projects, ensuring they align with business needs, on time and within budget.
9. Optimise the user experience for internal and external systems, promoting efficiency and usability.
10. Collaborate with cross-functional teams (Product, Marketing, Operations) to deliver seamless and high-quality digital experiences.
11. Maintain focus on the security, scalability, and efficiency of systems to support the company's growth.
Commercial & Communication Excellence:
12. Align IT and UX strategies with broader business objectives, focusing on growth, cost-efficiency, and customer experience.
13. Communicate project scope, timelines, and outcomes effectively to non-technical stakeholders.
14. Manage relationships with third-party vendors to ensure external resources align with business goals.
Essential Skills & Qualifications:
15. Proven leadership experience in IT or UX, with a track record of delivering key projects.
16. Strong experience in managing cross-functional teams and driving strategic initiatives.
17. Knowledge of PHP, MySQL, and MVC frameworks, with an emphasis on people and project management.
18. Strong commercial acumen with the ability to align technology strategies with business goals.