Location: Stevenage / Hybrid
Salary: £40,000 - £45,000 + Bonus & Commission
Are you a leisure travel business specialist with a knack for dynamic packaging and team leadership? My client is seeking a passionate and experienced Sales and Customer Service Manager to drive revenue growth and ensure exceptional customer experiences.
Key Responsibilities:
Leadership & Team Management: Lead and mentor a team of Travel Specialists and Customer Service staff, fostering a positive and high-performance work environment.
Sales Strategy & Execution: Develop and implement effective sales strategies to meet or exceed revenue targets, collaborating with marketing teams to align efforts with promotional campaigns.
Customer Relationship Management: Ensure exceptional service throughout the customer journey, leveraging CRM tools to track client preferences and opportunities for upselling.
Operational Efficiency: Oversee booking and reservation processes, streamline workflows, and ensure compliance with industry regulations.
Product Knowledge & Industry Insights: Stay informed about travel trends and train team members on new products and services.
What My Client is Looking For:
Proven experience in sales and customer service management within the travel industry.
Strong leadership skills with the ability to inspire and develop a team.
Excellent communication and negotiation skills.
Proficiency with CRM tools and a keen eye for operational efficiency.
Expe...