What will you be doing?
1. Providing friendly, efficient, customer-facing, front-line public services to users of Cambridgeshire Libraries.
2. Contributing to and promoting the library offer.
3. Supporting library events and activities, including delivering rhymetime and storytime sessions
4. Supporting the wider aims and objectives of the service by assisting in delivery of partnership initiatives and outreach work.
5. Deliver the UK Visa and Immigration Biometrics verification service which we offer at Cambridge Central Library, for which training will be given.
Please refer to the attached job description for further details about the role.
Please note:
6. this post requires the post holder to be mobile and able to work in any of the libraries identified within the hub and cluster.
7. library work can be physically demanding. This post involves some lone working.
About you
The successful candidate will have a flair for working with people, able to create a friendly and welcoming environment for a diverse range of customers. They will be excellent at multi-tasking, be quick and efficient, and enjoy working under pressure.
The candidate will be passionate about what public libraries can offer, and able to promote our services. Although there is plenty of routine work, there is also scope to be creative. Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.
When completing the supporting statement for this position, please tell us how your skills, experience, capability and potential match each of the criteria in the person specification. Think carefully about the following criteria and provide practical examples of how and when you have used the particular knowledge, skill or experience:
Demonstrate your understanding of delivering good customer service
Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires
A pleasant, helpful manner with customers of all ages and abilities.
A strong team player, able to work with colleagues on projects and contribute to team goals
Flexibility and adaptability in all areas of work, including being able to respond to a change in hours or workplace location.
Please note: all applications must be made online and we cannot accept CVs.
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage
8. A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
9. Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
10. Take your bank holidays flexibly to better suit your personal circumstances
11. Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
12. Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
13. Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
14. Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
15. Opportunities to nominate and receive Employee Recognition Awards
16. An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes