HR Administrator
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.
The HR Administrator will deliver high quality and consistent HR advise, support and guidance to all employees and line managers as well as potential and ex-employees across the full spectrum of HR topics and employee lifecycle within agreed SLAs ensuring 80% of queries are dealt with on first contact and unique/complex cases are effectively supported by specialists.
What you'll do:
Provide professional, expert advice and coaching on People issues across the full employee lifecycle to those contacting the HR Admin team, resolving four out of five queries on first contact
Ensure the delivery of Customer Contact service is in line with agreed service level agreements
Accurately administer employee lifecycle transaction process as required ensuring full accuracy, compliance and maintaining auditability where required - e.g. joiners, moves, leavers, pay and contractual changes, leave, time & attendance, reporting etc
Ensure unique or complex queries that require specialist advice are escalated to appropriate Centre...