Job Description
Company.
The business has grown from strength to strength over the last eleven years to become a market leader within their sector. At the forefront of product innovation, the business now produces a range of unveils exceptional products supplying the finest UK retailers, food service and exporting products across the world. The business has grown from strength to strength over the last twelve years to become a market leader within their sector.
The Role.
This is a FTC position covering a maternity leave. Reporting directly into the Director of Communications, the role with span several cross functional departments and global partners to ensure effective roll out of processes and consistent, timely resolutions with consumer satisfaction at the heart of everything you do. The role requires someone who has a proven track record of customer services delivery in a consumer-focused position, who can remain calm under pressure and effectively resolve issues with tenacity and a personalised approach. The successful candidate will need to build up a knowledge of the company’s products to effectively assist consumers in seeking a resolution or providing them with the required information. You will also have responsibility for the day-to-day management of the consumer contact, systems and processes, reporting and strategic management of the global integration of this department ...