Job overview
We are looking for a self-motivated individual who is both flexible and versatile in their approach to work to join our excellent and friendly admin team. You must be able to work well under pressure and in challenging conditions. You will be a strong team player with good interpersonal skills who can also work without close supervision. You will possess a positive attitude and be constructive toward change.
You must have excellent keyboard skills, adaptability and a capacity for processing information quickly and accurately. You must also be willing to show a commitment to the ever changing demands of the NHS.
The post involves constant communication with Patient Access Manager, Patients, Radiographers, Radiologists and colleagues to maintain an efficient and smooth running appointment booking service. You will need to be very organised, professional and assertive.
You will be responsible for booking patient appointments and discussing procedures and preparations, maintaining accurate data entry on the radiology computer system and patient administration system and answering and fielding phone calls from patients and staff.
Main duties of the job
The role of a Patient Access Administrator is to provide an efficient and high quality appointment and administration service within the Imaging and Nuclear Medicine Department. To utilise excellent time management, organisational and communication skills and an adaptable, flexible approach to produce work of a high standard within expected targets. The Patient Access Administrator will not only need to be able to work alone and use their own initiative but also as part of a large team of admin staff across the Imaging Department on all Brighton and Sussex University Hospital sites. It may therefore be necessary to ask the post holder to work on another site when the service demands this.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
The Patient Access Administrator must ensure patients are accurately registered and processed on the Radiology Information System (CRIS) and Patient Administration System (Oasis) and have the ability to book and schedule appointments on CRIS
**For further details, please see the attached job description**
Person specification
Experience
Essential criteria
1. At least 5 GCSEs (A-C) or equivalent, including English and Maths.
2. Experience in a customer service role
Desirable criteria
3. Experience within an nhs administration role
4. Able to work in a pressurised environment
Equality, Diversity, and Inclusion
Essential criteria
5. Evidence of having championed diversity in previous roles (as appropriate to
6. Evidence of having undertaken own development to improve understanding of equalities issues
Important information for applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker.
Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.
UHSussex reserves the right to close the role early if we receive a high volume of applications