As a Scheduling Coordinator you will proactively maintain a high level of organisation while working to tight timescales. The successful candidate will monitor, control and manage the scheduling work and planning of the technical workforce’s days. The role requires assertiveness to ensure activities are closed down effectively and plays an essential part in the Smart Meter installation process we operate on behalf of our clients. The role includes both inbound and outbound calls, supplier and customer facing contact, and emergency calls from customers that require immediate attention and escalation.
At Morrison Data Services we encourage our employees to progress and grow with us in to Senior Scheduling team members.
This role is office based at Cobalt Business Park. You will be contracted to work 40 hours over 5 out of 7 days on rotation between 07:30-16:00 and 09.30-18:00.
Key Responsibilities
* Ensure Meter Worker’s schedule is maximised and the jobs are completed in the required timescales
* Ensure Meter Worker’s are utilising hand held tablets to accept, progress and close jobs
* Liaison with Meter Worker’s and District Technical Manager’s where deviations are identified
* Customer facing communications to customer where changes occur to the appointment schedule
* Daily jeopardy management in line with contractual obligations
* Appropriate and timely raising of conflicting priorities to Scheduling Managers with view to process resolutions
* Management of emergency and unassigned tasks
* Deputise for Cell Manager
The Ideal Candidate:
* Highly organised and able to prioritise
* Good judgement and able to make good decisions in limited timescales
* Exceptional telephone manner
* Analytical, able to see the best way to prioritise
* Strong problem-solving abilities
* Desire to develop and progress within the organisation
Benefits:
* 25 days holiday + 8 days bank holiday
* Access to employee assistance programmes
* Online GP Service, 24 hours a day, 365 days a year
* Discounts with national retailers
* Eye care vouchers
* Mobile Phone Discounts
* Reward & Recognition Scheme