With continued success and business growth Wincanton have the opportunity for aStore to home Clerkto join our team at Branston.
Salary £24,700 + 25% unsocial / weekend premiumto the advert along with the hours i.e 5 over 7 days shift work between 7am to 9pm.
How will you contribute?
* Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
* Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
* Manage customer incident calls/emails through to completion.
* Chase information from 3rd party network.
* Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
* Ensure all paperwork has been received and delivered as per the expected KPI/SLA.
* Demonstrate empathy with the customers as and when required.
* Ensure all procedures are adhered to and report all incidents of non-compliance.
What will you bring?
1. Previous Customer Service experience or NVQ level 3 in Customer Service.
2. Motiva...