Who are we
Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel with further development to 129 bedrooms, we are striving to provide an unparalleled experience for our guests.
Role Responsibilities
We are seeking a dynamic and experienced professional to join the team as Operations Manager in the opening of Dallas Burston Polo Club. As the Operations Manager, you will play a crucial role in supporting the overall operational excellence of our hotel. Working closely with the General Manager, you will be responsible for ensuring the seamless day-to-day operations, maintaining high-quality service standards, and contributing to the overall success of the hotel.
Operational Management:
* Assist in the day-to-day operations of the hotel, including front office, housekeeping, and food and beverage services.
* Oversee the efficient functioning of various departments to ensure exceptional guest experiences.
Team Leadership:
* Supervise and motivate staff, fostering a positive and collaborative work environment.
* Provide guidance and training to team members to enhance their skills and ensure adherence to service standards.
Guest Relations:
* Interact with guests to ensure satisfaction and address any concerns promptly.
* Implement strategies to enhance guest experience and loyalty.
Financial Management:
* Contribute to budget planning and monitor financial performance against set targets.
* Implement cost-control measures while maintaining service quality.
Quality Assurance:
* Enforce quality standards in service delivery and uphold the hotel's reputation for excellence.
* Implement and oversee quality assurance programs to continuously improve operations.
Collaboration:
* Work closely with department heads to coordinate activities and achieve operational goals.
* Collaborate with the General Manager in implementing strategic initiatives.
Health and Safety Compliance:
* Ensure compliance with health and safety regulations to maintain a safe environment for guests and staff.
* Implement and oversee emergency procedures.
Key Requirements
* Proven experience in an Operations Manager or Assistant Manager role.
* Strong leadership and interpersonal skills.
* Excellent communication and organisational abilities.
* Knowledge of hospitality industry trends and best practices.
* Ability to work in a fast-paced and dynamic environment.
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
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