We are seeking a dedicated individual to join our team at Mears, where you will play a crucial role in embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards. Your responsibilities will include supporting branch activities to ensure the customer experience is central to all operations, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities. Additionally, you will ensure excellent communication with residents through newsletters, engagement events, and client meetings. Join our team to help shape our customer services and exceed expectations.
Role Criteria:
* Previous Experience in a Customer-Facing Role
* Knowledge of Social Housing and Planned Works
* Good Administrative Skills
* Good Communication Skills
* UK Full Driving Licence
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you:
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility.
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