Micheldever Tyres is looking for a customer focused Customer Contact Sales Advisor to handle inbound customer service calls quickly and efficiently, converting enquiries into bookings or sales. Look after live chat enquiries through our website, manage inbound email enquiries and complaints, manage inbound social media enquiries and complaints and set up and update customer records, maintaining the CRM database.
Track, monitor and resolve complaints to maintain customer service standards and maintain superb online reputation by picking up on negative and positive online reviews and resolving them with the help of the operations team. Answering Telephone, Live chat, Email enquiries/ complaints and Social media enquiries/ complaints quickly and efficiently, demonstrating customer empathy - looking after the customer’s journey.
* Location: Hybrid role working 1 day in Southam, 4 days WFH
* Must have: Due to the nature of the business, you must be able to work a shift pattern which will include weekend and bank holiday hours.
* Benefits: Staff discounts on servicing, tyres and MOTs. Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program. Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.
About the role:
* Handle inbound customer service calls
* Look after live chat enquiries through our website
* Manage inbound email enquiries and complai...