Job Title: IT Service Manager
Location: Horley
Job Type: Full-Time, Permanent
About Us:
Our client is undergoing an exciting IT transformation, and we are seeking a IT Service Manager to join their team and play a crucial role in the delivery of high-quality support services across our business-critical applications. As the IT Service Manager, you will provide direction to support teams, ensuring operational standards and service targets are consistently met. If you are a customer-focused, experienced leader with a passion for service management and IT, we want to hear from you!
Role Overview:
The IT Service Manager will be responsible for managing and improving service levels across a range of business-critical applications, including finance, asset management, CRM, data, and metering systems. These systems are critical to the daily operations of the business, highly available 24/7, and hold sensitive data. You will collaborate closely with Infrastructure, Security, Development, and Solution Architecture teams to ensure seamless service delivery and continuous improvement.
Key Responsibilities:
Service Management: Lead the support teams, including IT Level 1, 2, and 3 support, Infrastructure, Security, Development, and external vendors to deliver high-quality service across business-critical applications.
Monitoring & Reporting: Provide regular Monthly Status Reports (MSR) detailing service requests, KPIs, risks, issues, and call analysis.
Service Revie...