We are seeking a dynamic and experienced Salon Manager to lead a prestigious beauty salon in the heart of Knightsbridge. This role is ideal for someone with a strong background in the beauty industry and proven management experience. You will play a pivotal role in ensuring the salon runs smoothly, delivering exceptional client experiences while driving growth.
Key Responsibilities:
* Oversee day-to-day operations, ensuring the salon is neat, clean, and running efficiently.
* Supervise and motivate the team, ensuring high standards of service.
* Manage client bookings, ensuring the reception team is aligned and processes are smooth.
* Handle hiring, liaise with the accountant, and review contracts.
* Address client queries, providing open, informative, and candid communication.
* Ensure any maintenance issues are dealt with promptly.
* Take charge of marketing efforts, promoting salon services and treatments to grow the client base.
* Learn about the salon’s product range and treatments to effectively upsell services.
* Develop client relationships and secure referrals to earn commission.
* Proactively handle daily errands and support smooth salon operations.
Requirements:
1. Experience in the beauty industry with proven management skills.
2. Well-presented, professional, and proactive.
3. Ability to promote services and upsell treatme...