Job Description
Maternity Cover Position (9 Months)
Full Time
Monday to Friday
30 - 40 hours per week - negotiable for the right person
Main Responsibilities:
* To be responsible for all administrative details involved in conferences and private events. This includes confirmation, cancellations, amendments and contracting
* To produce daily and weekly function sheets, daily menus and place cards as required
* To liaise with the Conference and Banqueting Manager, Chef and Restaurant Manager on a regular basis and at weekly meetings to ensure familiarisation with all details of conferences and private events.
* To arrange and carry out show rounds for potential guests promoting all facilities at Kilworth House Hotel and Theatre in conjunction with other members of the Sales Team
* To attend and promote Kilworth House Hotel and Theatre at any external exhibitions as required.
* To identify new users of Kilworth House Hotel and Theatre and liaise with the Sales Team to convert to "regular" guests.
* To liaise with Room Reservations for any residential enquiries
* To follow up event by telephone in the first instance to monitor satisfaction and obtain re-booking.
* To understand the needs and expectations of each individual client by building a friendly and respectful working relationship
* Account Management
* To assist in the preparation of budgets
* To generate new business for the hotel and Theatre by being aware of selling all services.
* To actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel and Theatre.
* To ensure that billing and credit agreements are managed and controlled
* To maximise all upselling and cross selling opportunities
* To produce a weekly and monthly business report
* To produce a monthly competitor rate report
* To perform all day-to-day routine operations, ensuring all enquiries and bookings are processed accurately and efficiently
* Ensure that all telephone calls and written correspondence are carried out and actioned in an accurate and timely manner, in accordance with the departmental standards
* To maintain complete, accurate and up-to-date filing of all correspondence
* To accurately input all electronic bookings on the day of booking
* To ensure all bookings are guaranteed and secured with the appropriate backup minimising non-arrivals.
* To assist in any Show Rounds and entertainment of company clients as requested
* To attend business exhibitions as required
* To maintain the highest standards of courtesy, efficiency and appearance to both guests and colleagues
* Actively and successfully manage the sales process from lead generation to close
* Possess drive, motivation and acute attention to detail in ensuring all sales opportunities to Kilworth House Hotel and Theatre are captured and explored
* Create and be accountable for all client proposals, contracts and any further documentation
* Understanding of client’s objectives
People:
* To be creative in your selling style to match the profile of the guest.
* To maintain effective working relationships with clients and identify their needs
* To provide training and development for colleagues and staff of Kilworth House as requested
* To develop a close working relationship with all departments, colleagues, and managers to ensure guest expectations are met.
* To network through attending events and seeking to represent Kilworth House Hotel and Theatre. Your professional manner and polished appearance will aid your intention of gaining new business leads and contacts.
* To develop strong working relationships with all clients to maximise sales opportunities and generate business for the future.
* To be acutely aware of press and public relations.
* To actively liaise with all departments, ensuring the integrity of Kilworth House Hotel and Theatre.
Service and Product:
* To manage all conference and private event enquiries and communicate all requests to the relevant departments concerned.
* To ensure knowledge of product, client relationships and services is maintained and communicated to all relevant personnel.
* To evaluate sales performance and product on a regular basis in order to recognise challenges for the future.
* To ensure effective daily communication with other Sales personnel, Reservations, Reception, Housekeeping, Food and Beverage and Kitchen.
* Ensuring Kilworth House Hotel remains proactive and responsive to prospective clients.
General:
* To ensure all Statutory Regulations are adhered to.
* To undertake any reasonable requests made of you by Kilworth House Hotel and Theatre including flexibility in hours, location and responsibilities.
* Be willing to help other departments of the hotel wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
* To comply with all policies and procedures as written in the staff handbook.
* To ensure that you are trained to up hold the conditions of the Health and Safety Policy.
* To attend training and development as and when required and requested
* Demonstrates a willingness to adapt their approach where necessary
* Actively puts forward practical ideas to generate business for the department and the hotel and encourages others to do so
* Engages with guests and team members in a warm and friendly manner
* You will have access to highly confidential information. Under no circumstances may any confidential information be relayed to a 3rd party.
Core Skills:
* To be computer literate and to possess sound knowledge of Opera, Word and Excel.
* To be confident working with rates and be aware of rate negotiation parameters
* To represent Kilworth House Hotel and Theatre in a professional manner, verbally, in correspondence and face to face when required and requested