My client is a UK based Consultancy specialising within IT Support, This role is an urgent requirement with a start date of the 2nd of January, Perfect for a junior Support Analyst willing to work in a fast paced environment within healthcare
Location - Worcester Royal Hospital
Rate - £18.13 (inside/umbrella)
Duration - 6 months
* Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours
* Assistance with IT related queries & general basic enquiries
* Assist users logging into and logging tickets within service Now
* Complete administration within Service Now (log/update and close tickets)
* To look up and check progress of IT support calls if requested.
* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
* Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
* Install & troubleshoot software.
* Office 365 suite knowledge for troubleshooting.
* Basic Use of Active Directory - EG: PW resets, Bit locker recovery
* Basic use of SCCM
* Basic use of Nexthink
* NHS mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi factor authentication)
* Troubleshoot/fix MFA issues
* Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.
* Spare stock management
* Loan stock management
* Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.
* Basic Mobile phone support
* Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
* Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices
* Full on site training will be given.