Are you passionate about making a real difference to people's lives? Do you combine exceptional customer service skills with resilience under pressure and strong attention to detail? If you're ready to join an award-winning housing association where your work truly matters, you belong at Bromford - proudly recognised as a Great Place to Work.
We are seeking a skilled Complaints Case Handler to join our team. In this role, you will manage a caseload of complaints, building great relationships with our customers to reach resolution. You will do this by having great conversations, working diligently, and at pace, to ensure the right resolutions for our customers. Your responsibilities will include investigating and resolving customer complaints without the need to escalate, writing clear and concise explanations for complaint resolutions and maintaining accurate records.
This position is full-time, permanent and subject to a DBS check
The ideal candidate will:
* Have a natural curiosity to investigate and resolve complaints
* Be resilient and capable of working under pressure in a fast-paced environment
* Be experienced in handling and resolving difficult conversations, as well as the ability to challenge other business areas when necessary
* Have experience in prioritising own workload and time management skills
* Have the capacity to work self-sufficiently and use your initiative
* Be IT proficient
* Be able to drive with access to a vehicle (desirable but not essential).
We value accurate record-keeping and a commitment to doing the right thing at the right time. Your interpersonal skills should include understanding others’ feeling and perspectives, emotional intelligence, and active listening. Problem-solving abilities and the capacity to remain calm under pressure are crucial for this position.
The successful applicant will possess clear communication skills, both verbal and written, and be professional at all times.
If you believe you have the skills and qualities we're looking for, we encourage you to apply.
Please submit your application by Sunday 27 October, 2024. Interviews will take place week commencing Monday 4 November at Venture Court, Wolverhampton (WV10).
This vacancy advert is subject to an early closure, depending on application volume, so apply today