Job Title
Customer Service Team Leader
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting a Weekend Lates Supervisor working within our Contact Centre based in Leicester. The hours of work will be 3pm-7pm Saturday and Sunday.
On a typical day you will:
1. Manage team performance ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPIs
2. Prepare cover rotas for all UK regions taking remedial action where required
3. Monitor notes added to the CRM system by agents for quality and accuracy
4. Conduct agent 1-2-1 meetings on a regular monthly basis giving feedback and su...