Customer Service Executive
Permanent, full-time position
Based in Hertford SG13
Mon-Fri – 8:30am-5:00pm (half hour lunch)
Salary: £24,000
Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in China.
They are looking for an enthusiastic, helpful Customer Service Executive & Shopify Associate with excellent customer service and IT skills, who is ready to hit the ground running in their team!
They are after a highly organised individual with a fantastic attitude to really make a difference to their evolving company. A can-do attitude within their fast-moving environment, and someone trustworthy who is willing to prove themselves and continue to take on more responsibility as time goes on. You will need to be confident in responding to customers via email and social media in a polite and positive manner.
The role includes, but is not limited to:
1. Dealing with customer warranty claims (Global) and seeing through to resolution
2. Dealing with online order returns and refunds
3. Maintaining a positive, empathetic, and professional attitude toward customers at all times
4. Responding promptly to customer enquiries/complaints
5. Communicating with customers, being the main point of contact for multiple social media accounts (Twitter, Faceb...