Tenant Support Officer
Hawthorn Park, Birmingham (with travel to other sites)
35 Hours
£21,840 pa
Our client was founded as a charity in 1946 to provide a variety of services for older people. Today it continues to provide a range of accommodation, care and support, including independent and supported housing, care homes with nursing and Day Care places within their care homes.
Your Role:
* To enable tenants to create a mutually sustainable environment for themselves, friends and other workgroups in the community.
* To undertake and ensure the proper administration, management and maintenance of the building in accordance with company Policies & Procedures.
* To be involved with the provision of support planning and advice to ensure maximum support for tenants via both statutory and voluntary groups, enabling independent living.
* Provide advice and offer direction to tenants regarding their rent account and benefit alternatives.
* Travel to other sites as required.
Your Responsibilities:
* To recognise and identify the care needs of tenants. Undertake direct hands-on support in the case of an emergency, on a short-term basis.
* To check void properties on a weekly basis to ensure they remain in a re-lettable condition.
* To participate as necessary in the void allocation process by showing potential tenants the scheme facilities and re-letting voids as appropriate.
* Welcome new tenants and introduce them t...