Job summary
An exciting opportunity has arisen for a Performance and Delivery Manager to join our Cancer Services Team
Mersey & West Lancashire Teaching Hospitals NHS Trust (MWL) is unique in having two Community Diagnostic Centres (CDCs) within the Trust, one at Southport and one at St. Helens, and a fantastic opportunity has arisen to join the CDC Administration Team.
The Community Diagnostic Centres provide a vital service to the community, as the early detection and diagnosis of a wide range of conditions can lead to earlier support and interventions which lead to better patient outcomes, reduced hospital stays and potentially save lives, particularly for those people with cancer.
The role is responsible for the reporting of the Trust's CDC targets including but not limited to activity, and quality targets including monitoring performance, benchmarking and triangulation.
You will be the accountable officer for setting of appropriate metrics and ensuring performance and progress is properly monitored and reported on to the appropriate committees.
You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.
Extensive knowledge of national CDC guidance, as well as NHS statutory reporting, data flows, commissioning processes, PBR and DH Central returns will be essential.
Main duties of the job
The post holder will work across both Trust CDCs and provide highly specialist analytical support to Service Leads throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change is required.
The candidate will need to build effective relationships within the team, wider organisation and with our key stakeholders, ensuring regular reports are provided to meet their needs and improve their analysis and interpretation of diagnostic and CDC performance.
Travel across the Trust sites will be required as part of the role.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
KEY DUTIES
COMMUNICATION & RELATIONSHIP SKILLS
1. The post holder will work across all Trust services providing highly specialist analytical support to managers throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
2. To communicate highly complex, highly sensitive or highly contentious information to peers and individuals with no background knowledge in information to ensure the message is clear and concise. A high level of interpersonal skills are required for communicating in a hostile, antagonistic or highly emotive atmosphere to motivate and encourage changes to support delivery of KPIs and the data quality strategy.
3. Highly developed interpersonal, oral and written communication skills and negotiation and influencing skills.
4. Ability and resilience to deal with conflict where there is a challenge from all levels of staff across all areas of the Trust.
5. To develop and undertake presentations when required to large groups of clinical or non-clinical staff as part of workshops or team meetings to communicate the results of analyses carried out or to promote the work and strategies of the CDC.
6. A lateral thinker with the confidence and resilience to operate in a complex and high profile environment in which challenge from individuals up to Executive level will be present. Ability to achieve a balance between being supporting and challenging, both in regular informal discussions and in the presence of senior staff at formal meetings.
7. To support all members of the CDC staff to develop their analytical and judgment skills to provide a responsive service.
8. To build effective relationships within the team, throughout the Trust and our key stakeholders, ensuring regular reports meet their needs and improve their analysis and interpretation skills of all information.
9. Represent the Trust at local and national workshops, providing clear and informative feedback and advice to the Directorate Manager and COO.
KNOWLEDGE, TRAINING AND EXPERIENCE
10. An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change.
11. An understanding of the change process, its importance in enabling an organisation to meet immediate and future challenges.
12. Broad knowledge of the delivery and governance of health services and the challenges they face. It would be desirable to have an understanding of the current environment in which the Trust operates likely future developments.
13. Understand a range of likely issues across the Trust which may be complex and have the ability to analyse and interpret these and recommend innovative solutions to identify new ways of working.
14. Knowledge of the Lean 6 sigma improvement methodology would be desirable.
15. To give and receive informal training through mentorship and shadowing to learn new skills and expand job portfolio.
16. Manage the delivery of the Trusts CDC Performance Report and analysis of those indicators therein by having highly developed specialist knowledge across a range of NHS pathways, procedures and practices underpinned by sound theoretical knowledge or practical experience.
17. Deliver training to groups or on a one-one-basis on best practice for completion of narrative and action plans to support delivery of key Trust KPIs for committees and Board papers.
18. Be the responsible officer for the delivery of the Trusts CDC standards and the delivery and oversight of the CDC Accountability Framework.
19. To act as lead for the Trusts CDC performance programme
20. Knowledge and experience of using programme and project management in a large complex organisation and working across teams and organisational boundaries to ensure patient (customer), staff, quality, financial and efficiency benefits are defined and delivered.
21. Experience of supporting and working aligned to a rigorous performance management framework. An understanding of performance management processes and supporting roles.
22. Experience of effective stakeholder management up to and including Executive level.
23. Expert knowledge of Cancer Referral Pathways, DM01 rules and application,18 Week Referral to Treatment pathways, rules and application
ANALYTICAL & JUDGEMENTAL SKILLS
24. To interpret and communicate highly complex information both internally and externally to individuals or groups to ensure it is understood and acted on appropriately.
25. To be persuasive and be able to influence a variety of stakeholders to adopt changes and ensure staff engage with priorities identified by the Trust.
26. Ability to learn rapidly and track and understand a complex range of multi-faceted activities within individual areas, some of which may be linked to one another.
27. Provide expert analysis on trajectory and improvement plans incorporating any recommendations from National policy and regulatory bodies. This will include proactively proposing changes to operational processes within services to sustain improvement.
28. Ability to analyse, evaluate and synthesise data and information from a wide range of sources to solve or pre-empt problems.
29. Strong evidence of team working across professional boundaries. Evidence of facilitation skills able to bring others together to work jointly in pursuit of a shared outcome.
30. Ability to use coaching skills to help drive sustainable change.
31. To manage and monitor performance against trajectories and improvement plans to ensure the Trust is aware of progress and able to forecast their position.
32. To be the Trusts subject matter expert in CDC benchmarking information with local and national peers.
33. Provide expert analysis and validation of data provided by the regional and national teams including but not limited to the CDC National Programme
34. To analyse, investigate and resolve highly complex information queries where there are a range of different options and conflicting leading opinions.
PLANNING & ORGANISATIONAL SKILLS
35. Have the ability to manage and co-ordinate multiple programmes/projects concurrently, including interdependencies within an environment of change.
36. To maintain a comprehensive understanding of operational issues in the Trust and external stakeholder bodies and identify how these issues may impact on or be impacted upon by information.
37. Plan and deliver the development of the Trusts CDC Performance Report on a monthly basis for Committees and Board meetings.
38. Develop, implement and maintain a structured strategy for CDC Data Quality across the Trust to support the reporting of information from a range of sources to a range of end users.
39. Lead on the production of action plans for the delivery of the Trusts CDC standards where performance does not meet target.
40. Lead on the planning and organisation of the CDC team to ensure seamless service delivery.
41. Develop robust plans for the department in order to remain compliant with any changes in rules to Cancer Pathway standards, DM01 standards,18 week RTT pathways.
Person Specification
Qualifications
Essential
42. Degree level education, or equivalent experience and competencies, in a Health Informatics Environment
43. ECDL
44. Evidence of continuing professional development
Desirable
45. Masters Degree
Experience
Essential
46. In depth knowledge of MS Office, Excel, Word, Outlook etc.
47. Knowledge of CDC requirements including activity profiling and performance framework
48. Extensive knowledge of NHS Data definition standards
49. Knowledge of Cancer Pathway standards, DM01 rules and application,18 week rules and application
50. Extensive knowledge of NHS data manual
51. Extensive knowledge of NHS statutory reporting, data flows, commissioning processes, PBR, DH Central returns etc. and the vital importance of submitting accurately and timely information
52. Knowledge of acute/ specialist services
53. Knowledge and understanding of NHS policy and its relevance to the work of an NHS performance management team
54. Demonstrate the ability to solve problems and make decisions within the parameters of the job role assessing and dealing with queries relating to performance
55. Demonstrate the ability to plan, organise and prioritise workload according to the demands of conflicting and unpredictable requests
56. Ability to work within a multidisciplinary team
57. Responsibility for patient confidentiality issues, ensuring data protection is adhered to.
58. Possess excellent communication skills in order to provide and receive information which may be highly complex.
59. Significant experience working in NHS Informatics/ Performance management
60. Significant' experience working at a senior level
61. Experience of delivering presentations to large and diverse groups
62. Experience of developing policies and procedures
63. Detailed knowledge and application of performance management tools and techniques
Desirable
64. Knowledge of MS SQL Business Intelligence tools - SSMS, SSIS & SSRS
65. Knowledge of Microsoft Power BI
66. Experience of working with a patient based clinical information system
Skills
Essential
67. Ability to problem solve and identify/promote solutions
68. Ability to use professional judgement and advise others on best practice, national guidelines and legislation on Information Management
69. Ability to manipulate and analyse large complex data sets at speed and produce figures in a clear, accurate and meaningful manner
70. Ability to analyse and investigate data and trends in order to draw conclusions and assist decision making
71. Ability to compile and initiate audits and present findings
72. Ability to communicate both in written and verbal forms with a wide range of disciplines both without and outside the NHS
73. Ability to work and influence senior colleagues including negotiation and persuasion skills
74. Ability to foster and maintain positive working and customer relationships
75. Ability to work in a confidential manner
76. Ability to recognise own and others development needs and find appropriate solutions
77. Ability to respond effectively to changing priorities and needs
78. Self-motivated and ability to motivate others
79. Effective time management skills and the ability to meet deadlines
80. Excellent planning and organisational skills
81. Ability to think creatively and identify solutions to overcome problems
Desirable
82. Skills in SQL databases and SSIS BI reporting
Other
Essential
83. Ability to work on a computer for an extended period of time in a busy office environment
84. Advanced keyboard and mouse skills requiring high levels of accuracy
85. Attend a range of meetings both on site and off site which may require occasional travel
86. Maintain high levels of concentration for extended periods of time
87. Ability to maintain confidentiality and trust
88. Continuing professional development
89. Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda
90. Demonstrates knowledge and understanding of equality of opportunity and diversity
91. Political awareness and diplomacy
92. High level of personal integrity, positive attitude towards learning and development, demonstrated by a record of continuous personal and professional development
93. Able to build rapport and credibility with senior clinical and managerial teams at all levels, across and within organisations
94. Flexible and strong team player, responsive to the needs of the service, staff and patients
95. Ability to operate in a very busy working environment
96. Adaptability, flexibility and ability to cope with uncertainty and change