Job Title: Senior IT Technician
Company: Meridian Business Support - Leading Recruitment Business (Top 100 Companies to Work For)
Location: Wythenshawe, Manchester
Salary: Competitive + Benefits
About Us:
We are a dynamic, award-winning recruitment business recognized as one of the top 100 companies to work for. Known for our commitment to excellence and innovation, we’re now looking for a skilled Senior IT Technician to join our team. This role is an exciting opportunity to work at the heart of our IT operations, supporting our strategic technology goals while ensuring a seamless experience for all end-users.
The Role:
As the Senior IT Technician, you will play a critical role in supporting our company’s strategic IT plans. You will oversee the IT help desk, providing hands-on support while managing and mentoring a dedicated team. In this position, you'll work closely with various departments to implement and support technology solutions, contributing to our company’s growth and operational efficiency.
Key Responsibilities:
Support and execute the business’s IT strategy to ensure scalability, security, and performance.
Oversee and run the IT help desk, managing ticket resolution and escalation processes.
Lead and develop the IT support team, fostering a collaborative and results-driven environment.
Troubleshoot and resolve a range of technical issues to maintain high levels of user satisfaction.
Manage and optimise Micros...