McCann • Macclesfield (Prestbury), United Kingdom
ID 4357
Job Description
Job Title: Associate Technology Delivery Analyst
Level: Entry/Junior
Company: Interpublic GIS (UK) Limited
Reporting to: IT Services Manager
Department: IT
Office: Bonis Hall, Macclesfield, Manchester
Position Summary
We’re looking for a Junior IT Analyst/Associate Technology Delivery Analyst to join our in-house IT team. This role is essential for providing first and second line technical support to telephone, email, and in-person requests for McCann, one of IPG’s agencies. The post holder will ensure that support issues are dealt with promptly and appropriately, escalating to the wider IPG IT organisation as required, as well as third parties.
The Role
The Associate Technology Delivery Analyst will efficiently provide basic desktop support to the agency and administrative support to the IT Services Manager.
Essential duties and responsibilities include, but are not limited to:
1. Answer support calls, collate data and raise support tickets.
2. Assist with SOX (Sarbanes–Oxley) documentation (knowledge of this is not essential).
3. Maintain and create user guides.
4. Use own initiative to troubleshoot basic support issues and help provide solutions.
5. Provide proactive support to users.
6. Proactively pursue self-development opportunities within the Company.
7. Assume joint responsibility with line manager for regularly reviewing performance and personal development.
8. Perform other duties as assigned by management.
KEY BEHAVIOURS AND COMPETENCIES
1. Excellent communication skills (both written and verbal), with the ability to manage own workload.
2. Adherence to IT policies and processes to ensure consistent quality of service.
3. Problem-solving skills, with the ability to gather pertinent information, eliminate potential causes, and arrive at a root cause.
4. Able to positively contribute to the culture of the team.
5. A strong desire to gain knowledge and develop skills to improve work performance.
6. Able to communicate efficiently and courteously, focusing on customer service.
SKILLS AND EXPERIENCE
1. Experience of IT Troubleshooting and Support (useful but not required).
2. Ability to take a methodical and logical approach to situations.
3. Awareness of the following systems/applications.
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