Relationship Manager
* £22 - £27K
* 37.5 hours Mon - Fri
* Hybrid - 3 days in office, 2 days at home
* 25 days holiday plus bank holidays - 5 service days after eligibility.
* Other fantastic benefits (happy to discuss).
The Role
* Assisting clients in selecting the appropriate finance option by following our compliant sales process and client care best practices.
* Handling finance rate negotiations and coordinating all stages of client transactions.
* Engaging in frequent telephone interactions with clients, our field-based sales team, and dealer sales personnel.
* Meeting profit and margin targets, along with other key performance indicators.
* Establishing and maintaining client relationships through regular calls and emails, and promptly addressing inbound enquiries.
* Cultivating existing relationships with clients and dealer sales personnel.
* Developing new client relationships.
* Managing and maintaining the sales pipeline.
* Providing support to the team while achieving individual objectives.
* Taking ownership of workload coordination (with supervisor support available after training).
What you will need to bring
1. Emphasising customer service, fairness, empathy, and good practices.
2. Demonstrating a proactive and self-motivated approach with a positive attitude.
3. Displaying confidence, resilience, and curiosity.<...