Job Title: Customer Service Executive
Location: Steyning - must be a car driver due to office location
Salary: £25,000 - £27,000
Hours: Monday - Friday, 37.5 hours a week
Are you a friendly and customer-oriented individual looking for a new challenge in the customer service industry? Our client, is seeking a Customer Service Executive to join their team. In this role, you will have the opportunity to interact with a range of clients, deliver exceptional customer experiences, and contribute to the continual growth of the company!
Full Details:
* You will be responsible for providing five-star customer service to both existing and potential customers.
* Answering incoming calls, responding to emails, and addressing customer queries in a timely and professional manner.
* Building rapport with customers to understand their needs and provide appropriate solutions.
* Ensuring that accurate and detailed records of customer interactions are maintained.
* Proactively seeking opportunities to upsell and cross-sell company products and services.
* Collaborating with other team members to resolve complex customer issues.
* Keeping up-to-date with product knowledge to provide accurate information to customers.
* Adhering to company policies and procedures while delivering outstanding service.
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