Do you have a passion for interior design? Are you looking for your first career opportunity?
Our client based on the outskirts of Godalming are seeking a Customer Service Assistant to respond to customer enquiries with passion and empathy. The successful candidate will plan logistics methodically and will have great attention to detail as well as being a fantastic communicator. This is a great opportunity to work in a fun, dynamic environment with opportunities to learn and grow.
Key Responsibilities:
* Be the upbeat, friendly, empathetic voice on the other end of the line, responding to daily customer service calls, emails, and live chats.
* Manage customer cases in our CRM system
* Work in unison with Sales team to bring joy to the customer experience
* Think creatively to find solutions for customers with the focus on a positive outcome
* Keep customers entirely up to speed on delivery dates and quickly resolve any post-delivery queries.
* Work with delivery management software, scheduling and optimising delivery routes that are efficient and cost-effective
* Balance customer requests with delivery schedules and routes to an ideal outcome for all
* Double-check delivery addresses and customer contact information against order details, double checking all is accurate with the customer
* Collaborate with our Warehouse Manager to keep abreast of stock levels, returns, and the condition of returned items
* Assist in prep...