Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for an IT Support Technician.
This role would be best suited to someone with 1-2 years industry experience or a recent graduate with the drive and determination to develop and progress within an IT Support role.
Overall Purpose:
Provide essential technical support to our users and IT systems at the North Shields site.
You will assist with troubleshooting, user support, and basic system maintenance, while learning from more experienced team members. Key Duties:
- User Machines & Shop Floor Support:
Install software and set up new employee systems, including imaging and hardware installations.
Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment.
Provide support for office products, operating systems, and hardware- Office Equipment:
Troubleshoot basic printer and scanning issues, escalating more complex issues as necessary.- Active Directory:
Assist with basic Active Directory tasks, including managing Security Groups, Distribution Lists, and user creation.
Gain a foundational understanding of DHCP and DNS.- Software Support:
Utilize a ticketing system to log, track, and resolve IT issues in a timely manner.
Provide support for Windows 10/11, Office 365, and related software products.- Cloud Services:
Familiarity with SharePoint as a us...