Job Description
* Work closely with management to coordinate the development of a high quality private domiciliary care service for people in the local area.
* Act as the Registered Manager managing the regulated activity for the office.
* Oversee compliance with regulators, legislation and Home Instead’s Franchise Standards.
* Promote the highest standards of care and service with a focus on person centred care.
* Manage the process of client acquisition form initial contact to conversion adhering to company policy.
* Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
* Ensure successful operation of quality control systems and performing quality assurance visits for clients.
* Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
* Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
* Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
* Promote a positive culture in line with the Home Instead ethos and values.
* Where required, network in the local community and via digital media to raise awareness of the service.
* Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels.
* Where required, support the recruitment and training of Care Professionals and the office team
* Take part in disciplinary investigations, interviews and meetings following the company policy and in conjunction with advice from the HR Provider.
* Ensure that policies and procedures are adhered to by all employees.
* Where required, support with the management of payroll and budgets.
* Maintain the accuracy and integrity of data across all relevant platforms.
* Keep up to date with changes in legislation and regulations.
* Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications
* Extensive care experience with a proven track record in providing consistent excellent customer service.
* Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
* Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
* Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
* Strong skills in conducting care assessment and care planning.
* Good understanding of systems and processes.
* Excellent interpersonal and communication skills.
* Ability to inspire others and build fantastic working relationships.
* Strong organisation and planning skills.
* Drive and motivation to take on a broad role and develop care services.
* Passionate about providing the highest quality of care.
* Commercially aware and have strong influencing and negotiating skill
Additional Information
Must have a full UK driving license and means of transport if required within the territory to visit clients
Salary TBC