We are looking to recruit a Customer Support Officer to join our Customer Satisfaction Centre (CSC) team on a permanent basis. This is a part time position, working 3pm-7pm Monday to Friday. We also offer a hybrid working pattern. This role will be based at our Whitley office (DN14 0HR).
Main Purpose of Role:
The Customer Support Officer takes a variety of incoming calls ranging from fault reports to general enquiries. It is their responsibility to handle these calls in a timely and professional manner, bringing the calls to a successful conclusion in line with the Customer Satisfaction Centre's key performance indicator targets, processes and procedures.
The Ideal candidate:
To be successful in this role we re looking for someone with experience of working in a busy customer support capacity and collaborating with stakeholders and colleagues alike.
What we offer:
Competitive salary,
25 days holiday + bank holidays (pro rata),
Ability to buy holidays,
Contributory pension,
An enhanced maternity/paternity entitlement
Volunteer day to support a cause you are passionate about,
Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests, retail discounts,
A subsidised on-site canteen,
EAP WeCare service - including a 24/7 online GP and mental h...