A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire.
Are you an enthusiastic, customer-focused IT professional? We're looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!
Key Responsibilities:
* Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
* Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
* Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
* Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
What You'll Do:
1. On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
2. Remote Support: Provide remote support to customers across our group.
3. Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
4. Active Directory & More: Manage Acti...