Customer Service Advisor
Location: Ipswich
Salary: £23,000 - £26,000
Hours: 37 hours a week, Monday to Thursday 9.00 to 17.30 and 9.00 to 17.00 on Friday with 1 hour for lunch.
What's in it for you:
1. Starting basic salary ranges between £23,000 and £25,000 which is reviewed annually
2. Annual performance-linked bonus
3. Stocked pantry with free food, drinks, and snacks
4. Progression opportunities
5. 10% non-contributory employer pension
6. Group income protection and life assurance
7. Increased holidays with length of service, and a holiday trading scheme
8. Private medical insurance
9. Discounted gym memberships
10. Employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors
The role:
We’re looking for a Customer Service Advisor to join a thriving Customer Service Centre on a permanent basis. This varied role will be part of a critical front-line team, responsible for handling phone calls and communications from advisers and customers on pension products. You’ll work as part of a tight-knit department to be the primary point of contact for customers, showcasing our first-class service and giving our customers and advisers a positive experience.
Responsibilities:
1. Handling all phone calls and written correspondence to the highest standard
2. Developing good working relationships and rapport with customers, advisers, and external third parties
3. Building and maintaining relationships with other internal departments
4. Providing great customer service, demonstrating empathy and understanding
5. Going the extra mile; being an advocate for the customers and advisers
6. Using clear and concise communication that is appropriate for the audience
7. Liaising with stakeholders and colleagues to support identified training and education opportunities
8. Accurately updating the call tagging software to reflect the nature and type of call
A bit about you:
1. Customer service will be your passion
2. A team player who is approachable, helpful, and willing to go the extra mile
3. Confidence to use your own initiative and problem-solving skills
4. Ability to prioritise and remain agile with conflicting work demands
5. Experience within a customer service role
6. Excellent telephone manner and communication skills
7. The ability to communicate complex information simply
8. A willingness to try new things and embrace change
If you’re interested in being a Customer Service Advisor, apply now and a member of our team will be in touch.
Be Yourself: Our client is committed to cultivating an inclusive environment where diversity flourishes. A diverse workforce fuels creativity and innovation, leading to better outcomes for everyone.
By attracting and nurturing people like you, who can bring their talents to shape the future of retirement platforms and become the most loved in the industry.
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