IT TRAINER
Our client are known as a "collaborative" legal firm who believe that investing in their staff is investing in their clients.
They are looking for a Trainer for their IT department, who will become expert in the firm’s line of business systems and how staff utilise these.
Responsibilities:Delivering IT system specific training to staff in a variety of mediums (classroom based, one
to one, drop ins, guides, video, etc.)
* Microsoft 365 productivity suite of applications (primarily MS Word, Outlook & Teams but
to include all Office 365 applications).
* Creation of varied training materials; videos, user guides, email, intranet articles, LMS, etc.
* ServiceDesk escalation point; delivering targeted training to reduce repeat issues.
* Collaborating with 3rd party suppliers and internal departments to ensure that training and
education needs are met
* Delivering new technology: training, educating and assisting with adoption to support
delivery of projects and the introduction of new systems.
* Flexibility to meet changing requirements whilst potentially travelling between offices
(Birmingham, London)
* Supporting and reporting into the Legal Applications and Data Manager
Requirements / Experience:
1. Minimum three years’ experience in IT t...