Polmont Park Medical Group, Meadowbank Health Centre,Salmon Inn Road,Polmont,Falkirk FK2 0XF
Job title : Administrator/Receptionist
Main purpose of the job : to maintain accurate patient records through appropriate coding of medical information, processing of patient test results and prescriptions and provide an effective, informative, supportive and friendly image reception service to patients and other visitors in person and by telephone.
Responsible to : Practice Manager
Main tasks of the job :
Provide an effective reception and telephone service.
Welcome visitors and patients by greeting them, in person or on the telephone, answering or referring their queries.
Play a key role in the recording of patient information and producing relevant reports.
Produce patient data reports required to support financial claims as required.
Provide administrative support for the Chronic Disease Management of patients including the administration of monthly recall letters for ongoing monitoring.
Ensure patient records and medical results are coded in an appropriate and timely manner.
Scanning and summarising of patient records.
Ensure requests for prescriptions are dealt with within agreed timescales.
Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety / environmental procedures.
Maintain safe and clean reception and work area by complying with procedures, rules, and regulations.
To have a good understanding of company policies and procedures as laid out in the Practices Terms and Conditions and Employee Handbook.
To attend all mandatory training courses and any courses specific to this role as discussed with the Partners
Contribute to the team effort.
Liaising with staff, Managers and external customers/clients to ensure the above tasks are completed effectively.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
- Urban Practice