An exciting opportunity has emerged for a Tenancy Sustainment Officer to join the housing department at one of Adecco's most improved public sector clients, initially until the end of March 2025 and covering a secondment. This role is working with people displaced from their homes.
Based in Dartford in Kent for 1 day each week but offering hybrid working, this is a full time role (35 hours per week, Monday to Friday) and a car driver/owner is essential (so that you can carry out visits at residents' homes across Kent, London and parts of Essex). In this role you will be providing flexible support and assistance to a case load of vulnerable customers who may be facing complex issues relating to their home, tenancy or community.
Reporting into the Head of Supported & Retirement Living, you will help the customer navigate through their customer journey so they live in a home that is right for them. Initially the focus will be customers who have identified support needs and who are failing their tenancies.
Other key elements of the role include:
* In complex cases, providing intensive management, coordination and support to customers who may be having enforcement action taken against their tenancy and have identified support needs.
* Sign posting customers to specialist agencies to help meet identified support needs, and manage their home and tenancy.
* Working alongside Property Services colleagues and Income & Advice teams to engage with customers who ar...