Berry Recruitment are NOW hiring for a committed and experienced Temporary Customer Support Agent work for a business in Wallingford Oxfordshire, on a full time and permanent basis.
As the Customer Support Agent, you will support and maintain excellent customer relationships, with efficient and effective communication throughout the customer journey.
Role: Temporary Customer Support Agent
Salary: £25,000 Per Annum
Location: Wallingford, Oxfordshire (Office based)
Hours: Monday to Friday
Key Responsibilities of the Customer Support Agent:
1. All aspects of D2C Customer support, to include warranty claims, collections, return and refunds.
2. Collaborate and assist with all customer service queries.
3. Conduct warranty investigations and efficiently advise in accordance with the company's warranty, customer service terms and guidelines.
4. Deliver detailed support advice and management within the guidelines across our CRM systems.
5. Resolve customer queries on chat, phone, and email simultaneously.
6. Manage time effectively across your duties to ensure that SLAs are met.
7. Consult other departments on product queries as required.
8. Consult other departments on ad hoc duties such as delivery procedures.
9. Operational team planning to include goal setting, training, and performance management.
10. Key point of escalation for all...