Rate: £30,000 - £38,000 per annum, Benefits: Bonus
Type: Permanent
Job Title: Service Advisor Customer Service Excellence
Location: Cardiff
Salary: Up to £30,000 basic + up to £7,200 bonus potential
About the Role:
We are looking for a Service Advisor with exceptional service to join a main dealership group in Cardiff. Ideal for someone with a customer service background who is passionate about exceeding expectations and creating positive outcomes.
Working Hours:
- Monday to Friday: 8:00am to 6:00pm (1-hour lunch + two 15-minute breaks)
- Saturdays: 1 in 3 on a rota, 8:30am to 2:00pm
Responsibilities:
- Manage customer service and repair requests with efficiency and professionalism.
- Keep customers informed and liaise with the workshop.
- Handle job orders, purchasing, and invoicing accurately.
- Offer clear solutions for repairs and maintain updated customer records.
- Upsell aftersales products where appropriate.
Skills:
- Passionate about customer service, with problem-solving skills.
- IT literate and organized, with strong communication abilities.
- UK driving license required.
Benefits:
- Holiday: 22 days + bank holidays, with extra days after 5 and 10 years.
- Discounted Car Scheme and Cycle to Work Scheme after probation.
- Wellbeing support through Menable.
- Pension contributions.
If you're ready to bring outstanding customer service skills to the team in Cardiff, we'd love to hear from you. Apply today and join a company committed to excellence!
Start: 30/10/2024
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