We are seeking an experienced and motivated Manager to lead the team at our clients highly rated Quick Serve Takeaway in the Waterside area of Derry. They offer a wide range of takeaway items including: Pizza, burgers, crispy fish and chips and more.
The successful candidate will be responsible for the day-to-day operations of our clients fast-paced kitchen, ensuring excellent customer service, food safety, and efficient staff management.
Key Responsibilities:
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Kitchen Operations:
* Oversee the kitchen, ensuring smooth operations during busy periods.
* Ensure all food preparation and cooking meet high-quality standards.
* Manage and maintain kitchen cleanliness in compliance with food safety regulations.
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Food Safety & Health Compliance:
* Ensure all food safety and hygiene practices meet council health standards.
* Conduct regular health and safety checks, maintaining records for compliance.
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Team Management:
* Lead, motivate, and manage a team of kitchen and service staff.
* Handle staff scheduling to ensure adequate coverage during peak hours.
* Provide training and guidance to new and existing staff members.
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Customer Service:
* Maintain excellent customer service standards, addressing customer feedback professionally.
* Act as a point of contact for customer queries and complaints, ensuring prompt resolution.
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Stock & Ordering:
* Monitor inventory levels and place orders to maintain sufficient stock.
* Manage supplier relationships to ensure cost-effectiveness and quality.
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Other Duties:
* Assist with cooking and food preparation during busy shifts as required.
* Monitor and control costs to maximize profitability.
* Cash Handling
Essential Skills & Experience:
* Proven experience running a kitchen in a quick-serve restaurant or takeaway environment.
* Strong understanding of food safety and hygiene regulations.
* Previous experience managing a team in a fast-paced environment.
* Excellent organizational skills with the ability to multitask effectively.
* Strong customer service skills with a focus on delivering a positive experience.
* Experience in stock management, ordering, and supplier negotiation.
* Ability to work under pressure and meet deadlines.
Desirable Qualifications:
* Haccap - Food safety certification or equivalent training.
* Previous experience in liaising with health authorities
Employment Details:
Days of Work: 5 days per week (flexibility required).
Hours: 40 hours, to be discussed (shifts may include evenings and weekends).
Salary: £25-28k based on experience, Holidays, Pension